Typically, in our industry there is an accepted over or under delivery of the ordered quantity, especially if branding is involved. We charge you only for what you ordered however should there be over runs we will negotiate the acceptance of these with you at an agreed upon price. In the unlikely event we ship fewer than ordered, you’ll be charged only for what you received. If you require an exact number, we would suggest you order extra.

If you’re unhappy with your order because the product is defective or ‘not as ordered’ or the imprint quality isn’t ‘up to standard’ – just contact your Account manager and we will do all we can to attempt to remedy the situation. We are in this for the long-haul and will work with you to be sure you’re 100% satisfied. Really!

Because these goods are specifically imported, orders cannot be cancelled once processed with the overseas warehouse. Once branded, items are final and non-returnable. If you need to cancel or request a change, contact your Account Manager immediately, though we cannot guarantee changes for imported items already in transit.

Minimum order quantities per item are clearly displayed on the website. We may be able to facilitate smaller quantities so please talk to us.  If you need to order large quantities of imported stock, please chat to us as additional discounts may be offered.

Due to the extensive range offered on specially imported stock it is not possible to have all the samples locally available. Your requested item(s) would have to ordered and imported and cannot be returned. Speak to your account manager.

Yes! Even it is an exact reorder you always see an ‘e-proof’ of your item which must be approved by you before we proceed!

If we use artwork you have supplied to imprint your product, you are warranting that you have unrestricted right and authority to use and distribute that artwork.

The Corporate Gifting Warehouse recognizes your concern about privacy and security on the internet. We want you to be able to place your order with us free of any worry. You can view our full privacy policy on our website.

Sure! Just let your Account Manager know (you’ll get an e-mail from them shortly after you place your order!) and they’ll be happy to assist. Please note there will be additional handling delivery charges for this.

In many cases yes – it’s best to work with our Account Manager team on this as each case is a bit different. Please contact us!

Delivery times depend on stock availability, branding requirements, and your chosen shipping method. Specifically imported products typically arrive within 7 to 14 days for unbranded items. Production starts once artwork is approved. If you’re on a tight deadline, contact us—we love a challenge and will do our best to fast-track your order!

Yes! If you place an exact reorder (same artwork and item) you will always be charged a set-up fee again – this is to set up the relevant branding machine(s) and not for artwork creation. If in doubt, please consult with your Account Manager.

We only accept payment by EFT (electronic funds transfer) and PayFast. All payments made by you to The Corporate Gifting Warehouse shall be made free of deduction, set-off, bank charges and commissions.

If you find a lower total price (product, imprinting, art, etc.) for any locally available comparable product we sell, please forward us the written quote within 30 days of your purchase and we’ll match the lower price you were quoted.

Yes – your order cannot go into production unless you have registered with us and have paid a specified deposit on the invoice value of the order.

Most of the items we offer have ‘set-up’ charges (screen charges, die charges, machine set up etc.). It is important to note these are NOT artwork charges but are charges to initiate the branding of your item(s).

Yes! Keep in mind however, that in some cases there is an additional charge for this service in order to get the specialized ink if an exact match is required. There are also a few products where, due to the limitations of the imprinting process, exact Pantone matching isn’t possible. Your Account Manager will help you with this.

Simply reply and attach it to your order confirmation e-mail that you receive from your Account Manager, and we’ll take it from there.